Privacy Policy
1. Introduction
Pelago Networks (“Pelago,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal data of individuals who visit our website, pelagonetworks.com, interact with our services, or otherwise engage with us. This Privacy Policy outlines our practices regarding the collection, use, processing, storage, disclosure, and protection of your personal data. We adhere to the principles of transparency, fairness, and accountability, and we strive to uphold the highest standards of privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Controller Responsibilities
This Privacy Policy applies to all users who access or use pelagonetworks.com (the “Site”). Pelago Networks is the data controller with respect to personal data collected through this Site, meaning we determine the purposes and means of processing such data.
If you have questions related to this policy or your personal data, contact us at [email protected].
3. Categories of Personal Data Processed
We process the following categories of data, depending on your interactions with our website and services:
a) Usage Data
Includes information about how you use and navigate the Site, such as browser type, IP address, device identifiers, pages visited, time spent, and referral links.
b) Account Data
Comprises the personal information you provide when creating an account or communicating with us, such as full name, email address, phone number, and mailing address.
c) Profile Data
Includes details about your preferences, interests, purchase history, and behavior on the Site, tailored to enhance your user experience.
d) Communication Data
Covers communications sent to us including contact forms, email correspondence, customer service inquiries, and any history of interactions.
e) Technical Data
Includes information collected automatically through cookies or other technologies, including details about your device, operating system, browser settings, IP address, and unique identifiers.
f) Transaction Data
Refers to payment information (e.g., transaction amount, currency, payment method), delivery and billing details, and any related transaction metadata.
g) Preference Data
Includes your consent and choices related to marketing communications, notification settings, and areas of product or service interest.
4. Legal Bases for Processing
We process your personal data based on one or more of the following legal grounds:
– Consent: Where you have provided clear consent for specific processing activities, such as subscribing to marketing communications.
– Contractual Necessity: Where processing is necessary for the performance of a contract with you or in order to take steps at your request prior to entering a contract.
– Legitimate Interest: Where we have a legitimate interest in processing your data that is not overridden by your rights, such as fraud prevention, network security, and improving the functionality of our website.
– Legal Obligation: Where processing is necessary to comply with legal and regulatory obligations.
5. Your Rights
Subject to applicable data protection laws, such as the GDPR and CCPA, you have the following rights with respect to your personal data:
– Right of Access: You have the right to obtain confirmation about whether your personal data is being processed and access to that data.
– Right to Rectification: You can request correction of inaccurate or incomplete personal data.
– Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
– Right to Restrict Processing: You may request limitation on how we process your personal data in certain circumstances.
– Right to Data Portability: You can request that your personal data be provided to you or transferred to another organization in a structured, commonly used, and machine-readable format.
– Right to Object: In certain cases, you may object to processing based on legitimate interests or direct marketing.
– Right Not to Be Subject to Automated Decision-Making: You have the right not to be subjected to decisions based solely on automated processing that significantly affects you.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement appropriate technical and organizational security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. Measures we employ include:
– Industry-standard encryption for data transmission and storage
– Access controls and authentication protocols
– Regular backups and redundancy systems
– Employee confidentiality agreements and security awareness training
7. International Transfers
Pelago Networks may transfer your personal data to jurisdictions outside your country or the European Economic Area (EEA). In such cases, we use Standard Contractual Clauses or comparable safeguards to ensure applicable levels of protection under European privacy standards.
We also ensure compliance with region-specific regulations like the UK GDPR or other local data protection frameworks.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
– Usage Data: Retained for up to 12 months for analytics and troubleshooting
– Account and Profile Data: Retained as long as your account remains active and up to 6 years thereafter to maintain business records
– Communication Data: Retained for up to 3 years, subject to business need
– Transaction Data: Retained for financial, tax, and legal compliance for at least 7 years
– Preference Data: Retained until consent is withdrawn or data is otherwise updated by you
All data is securely deleted or anonymized after the applicable retention period.
9. Cookie Policy
Our Site uses cookies and similar technologies to ensure proper functionality and enhance user experience. These include:
a) Essential Cookies
Required for operating pelagonetworks.com, enabling core functions such as page navigation, security, and access to protected areas.
b) Functional Cookies
Enhance usability by remembering your preferences and configurations.
c) Analytics Cookies
Used to measure and understand how users interact with the Site, enabling us to improve performance and functionality.
d) Performance Cookies
Used to collect data related to site performance, including load times, error messages, and responsiveness.
10. Cookie Management and Compliance with GDPR & CCPA
You have control over how cookies are used on your device. Upon your first visit to our Site, you will be given the option to accept or decline non-essential cookies. You may manage cookie settings at any time through your browser controls or via designated cookie preference tools provided on pelagonetworks.com.
Under GDPR and CCPA, you have the right to know what categories of cookies are used, how they impact your personal data, and to opt-out of data sharing or profiling facilitated through cookies.
11. Special Protections for Children Under 13
Pelagonetworks.com is not intended for children under the age of 13, and we do not knowingly collect or process personal data from individuals in this age group. If we learn that we have inadvertently gathered such data, we will take immediate steps to delete it. Parents or guardians who believe that their child has submitted personal data without their consent are encouraged to contact us at [email protected].
12. Policy Updates and User Notifications
We reserve the right to modify this Privacy Policy in response to legal, technical, or business developments. Substantive changes will be communicated prominently on pelagonetworks.com and, where appropriate, via email or other direct communication.
We encourage you to review this Privacy Policy periodically to remain informed about how we process your personal data.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, you may contact us at:
Email: [email protected]
We are committed to resolving issues and will respond to all legitimate inquiries within a reasonable timeframe.
At Pelago Networks, we strive to ensure full compliance with applicable privacy laws and provide transparency into our data collection and processing practices. If you believe your privacy rights have been violated, we encourage you to reach out using the contact information above.